Plans, billing and paying

Last updated 2 October 2026

How paid plans are charged and how to change them.

Paid plans are charged per active member per month, before tax. Guests are free, and people you deactivate stop counting.
As your headcount changes, card and PayPal subscriptions follow it and the difference is prorated.
You can change plan, or cancel, from Admin, then Billing. A cancelled plan runs to the end of the period you paid for.
If a payment fails we tell you and retry for a while before the workspace returns to the Free plan. Nothing is deleted when a workspace moves to Free; some features stop and older history is hidden until you upgrade again.

Ways to pay

Card (through Stripe) and PayPal renew automatically. Where offered, cryptocurrency buys a fixed period (1, 3 or 12 months) and does not renew by itself: we email the owner before it ends. Send exactly the amount shown, on the network shown. If people are added during a crypto period, a top-up on the Billing page covers them for the days that remain.

See the plans table on the home page for what each plan includes.

Was this not what you needed? Email support@intercomchat.com and tell us what you were trying to do.

Xypno Business Solutions Ltd. Questions? Email support@intercomchat.com.