Data protection rules

Last updated 2 October 2026

← Help centre · Admin and security

Stop card numbers, secrets and chosen phrases from being posted.

The Enterprise+ plan includes data-protection rules, under Admin, then Data protection. A rule looks for payment card numbers, bank account numbers (IBAN), US Social Security numbers, UK National Insurance numbers, cloud keys, private keys, tokens, or words and phrases you choose.

• A rule can warn the sender and log it, remove the sensitive part before the message is sent, or refuse the message.
• Rules check the text of channel messages, threads, direct messages and edits. They do not open attached files.
• The log keeps only a masked preview, such as the last four digits of a card, never the full value.
• If your workspace moves to a plan without data protection, the rules are kept but stop being applied.

Related

• Single sign-on and automatic user provisioning
• Devices and sign-in policy
• Two-step sign-in
• Deleted messages and how long messages are kept

Was this not what you needed? Email support@intercomchat.com and tell us what you were trying to do.

Xypno Business Solutions Ltd. Questions? Email support@intercomchat.com.