Devices and sign-in policy

Last updated 2 October 2026

← Help centre · Admin and security

See where you are signed in, and control how long sign-ins last.

For everyone

Open Devices in the sidebar to see every place you are signed in, with the browser and when. Sign out any of them, or all the others, straight away. Do this if you lose a device.

New sign-in emails

If someone signs in to your account from a browser or computer we have not seen you use before, we email you, with a link to reset your password if it was not you. Your first sign-in sends nothing, a browser update does not count as new, and you get at most one of these emails an hour.

For Owners and Admins

Under Admin, then Sign-in policy, you can set the longest a sign-in lasts (1 to 90 days; a shorter limit also applies to people already signed in), sign one person out of every device, or sign everyone else out after a security scare.

Related

• Single sign-on and automatic user provisioning
• Two-step sign-in
• Data protection rules
• Deleted messages and how long messages are kept

Was this not what you needed? Email support@intercomchat.com and tell us what you were trying to do.

Xypno Business Solutions Ltd. Questions? Email support@intercomchat.com.