Share a channel with another company

Last updated 2 October 2026

← Help centre · Your team and other companies

Talk with a partner company in a channel both of you can see.

On any paid plan, an Owner or Admin can share a channel with another company that also uses Intercom Chat. Each company keeps its own copy and its own control of who can read it.

To share one of your channels

1. Open Admin, then Shared channels.
2. Choose one of your channels and create an invitation. You get a code that works once and lasts 7 days. It is shown only at that moment.
3. Send the code to the other company’s Owner or Admin.

To join one that was shared with you

1. Open Admin, then Shared channels.
2. Paste the code, name the channel on your side, and choose whether it is private or public in your workspace.

What to expect

• What is said on one side is copied to the other as text, under the sender’s name and company.
• Nobody from the other company gets an account in your workspace.
• Files, reactions and @mentions are not copied, so one company never sends the other’s people a notification.
• The receiving company’s own data-protection rules apply to what arrives.
• A copy that came from the other company can never change or delete the original.
• Either company can stop sharing at any time; each side keeps its own history.

Related

• The People directory and org chart
• Guests: working with people outside your company
• Connect GitHub, Jira and other tools

Was this not what you needed? Email support@intercomchat.com and tell us what you were trying to do.

Xypno Business Solutions Ltd. Questions? Email support@intercomchat.com.